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Self-help PCB Service Instruction

About Checkout as guest:

We've recieved some help-seeking emails about checkout as guest. Please notice that:

If you haven't ever registered in our imall and checkout as guest, our system will automatically register an account for you on our website and sends the password to your mail box. Please check your mail box carefully, maybe your email system regards our auto-register email as spam.

If you have registered in our imall and checkout as guest by using that email, our system will automatically place the order in that account without notice

imall.iteadstudio.com recently upgrade the website system to provide users with more convenient PCB service. From Aug. 27th, 2014, PCB service will be adopted with a new online order system. Following, we will show you how to use the online order system of PCB service.

1. Choose the PCB service. If you need to purchase several different types of services, please add them to the shopping cart first.

2. Do the payment. Before arranging payment, if you have not registered the account of our website, you can place an order by checking as guest. The system automatically registers an account for you on our website and sends the password to your mail box. Consequently, you can place an order on our website in a normal way.

3. After you pay successfully, please enter my account to check the status of your order list. And ensure the order is in the status of processing.

4. Upload Gerber files. Click “View Order” to enter your order and upload your Gerber file. Please note that file must be compressed in zip or rar format, and less than 2MB.

You can upload several Gerber files in a same PCB service by choosing different parameters of QTY. For example, if you have purchased three PCB prototyping service, you can upload a Gerber for one of them, and another Gerber for the other two of them.

QTY represents the quantity of the purchased service. The PCB with different sizes provides different quantity of board. For example, 2LAYER GREEN PCB 5CM X 5CM MAX (SKU: IM120418001), each QTY represents ten boards; however, 2LAYER PCB LARGER THAN 20CM X 20CM (SKU:IM120418011), each QTY service can only get five boards. Please see their pages description for more details.

5. Gerber file status check. After uploading successfully, please target the cursor to the question mark which is on the right of status button. Then, the status of Gerber file can be checked in details. Currently, the Gerber file has five states:

Currently, the Gerber file has five states:

  • Cancelable: We start to lock and deal with the Gerbers the day before at UTC +8 9:00 everyday. Before the time, if the Gerber file is found wrong, you still have a chance to upload the file again after cancelling it.
  • Locked: The Gerber has been locked. We have already started to deal with the order and you can not change the Gerber now.
  • Processing: The factory has started to make production.
  • Complete: PCB has been finished and ready to be sent out.
  • Rejected: A problem exists in the rejected Gerber file. We will set up a help ticket for it in our support system. As for the existing problems, we will make specific descriptions and you can discuss with us on the support system. Please click “this link” to check the problem or keep an eye on your mail box. After modify your gerber file according to its problem description, you should upload a new gerber file again.

After all the above steps are finished, you have successfully placed an order of PCB prototyping service on our website. Please wait for our workers to check your Gerber files and produce PCB. If any questions, we will update order information.

Relevant Reading:
Itead Support System User Guide
https://cdn.itead.cc/media/blog/mirror/en/uploads/2014/05/Itead-Support-System-User-Guide.pdf