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Shipment Delay

Recently we were informed by Hongkong Post that there is a large number of backlogs now in Hongkong Post causing delay in online tracking information update and package delivery, which is because China Post had a lot of backlogs after the Ching Ming Festival holiday that could not be sent out in time and a lot of small overseas packages were changed to go with Hongkong Post. Till now, only the packages sent out on April, 11 can be tracked online, while information of packages from 12th to today has not been updated in online tracking system yet.

We do apologize for the delay of packages, and we will actively communicate with the post office to help you track the status of your package. We will also look for new delivery channels hoping to ease the current problem of delay in delivery.

We estimate that a more serious package backlog and delivery delay may occur after the Labor’s Day holiday from 29th, April to 1st, May, and the expected delivery time may extend from 7-10 days to 12-20 days or even longer. Therefore, if you have time requirements on you package, we do suggest choosing DHL or UPS which are more effective and trackable.

Once again, thank you for your understanding and support.