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Return and Refund

Warranty and Returns
The warranty applies to all items on the ITEAD website.

1. 7-Day Dead on Arrival (DOA) Guarantee
Items exchanges are only available for items that you received in a non-human damaged or non-working condition or the item is not what you ordered is incorrectly shipped to you. To confirm what the issue is, the picture or video proof of the issue is a must. After we confirm it is DOA, please comply with the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the item, we will resend a new one for free (we will assume shipping cost) within 7 days or you can ask for a full refund. The freight receipt of purchase is required if you return the item. If you received the item is not what you ordered, please contact our Support Center within 7 days after receiving the item. We will reserve the right to refuse return of items if our Support Center determines that the returned item is not DOA. Please feedback the issue within 7 days after receiving items for timely returns and refunds.
Return Shipping Costs:
1).We recommend that you choose the cheapest airmail method that is available.
2).If use DHL, UPS, TNT or FedEx, the return shipping cost is at the customer’s own expense.

2.30-Day Money Back Guarantee
Within 30-day of the item purchase date you may return items purchased at IMALL with a full refund of your purchase price. The shipping cost is non-refunded in such case. Items must be returned in the original packaging for a full refund(shipping costs not included).

3.After 30 days
For non-SONOFF or non-Nextion items, we will not accept requests for a refund or a replacement after 30 days from shipment. please contact our support center  for more information.

Brand Warranty
The warranty applies to SONOFF and NEXTION items purchased on the official online store.
Except where noted, all items are covered under 1-year limited warranty period from the date of production. If any defect or damage arise within the applicable warranty period, please follow the Return and Exchange Process and offer a clear photo or video of the defective and damaged item. If the item is confirmed to be faulty, after customers pay the shipping cost and send the bank slip screenshot, we will resend a new item within 7 days. We do not afford the refund and repair for returned items due to misuse, mishandling or other abnormal use.

4.Return & Exchange Process
1)Please fill out the after-sale Repair Form that includes a clear photo or video of the damaged or defective item, order number, order screenshot and return receipt (only for return) and submit a ticket, and we can consider issuing RMA authorization. Please provide a clear enough photo and video to ensure we can identify and verify the issues. Attachment size must be less than 20M for the ticket and the large attachment more than 20M should be sent to the Support Center via email support@itead.cc. If the product issue, please fill out the Repair Form and submit the ticket.
2)Within 2 days after receiving the returned product, iTead will confirm whether to return, refund, or exchange. Customers authorized by RMA can get the replacement, return or refund. If ask to return, our Support Center will provide you with the cheapest shipping method and further detail. Please fill out the following form to get the RMA authorization.

5.Returned Shipping Costs
1) If it’s item quality problem (no-human factor damage) within 30 days, the returned shipping cost is undertaken by iTead.
2) If items are required to return or replace for no reason within 30 days, the returned shipping cost is undertaken by customers.
3) If it’s item quality problem (no-human factor damage) between 30 days and 1 year, the returned shipping cost is undertaken by customers.
4) We will not accept requests for a refund or a replacement after 1 year from shipment. please contact our support center  for more information.

iTead will pay the return shipping cost according to the valid return receipt slip, and refund requests for a return shipping cost without a valid return receipt slip will not be accepted. Return must be via the one of iTead approved by shipping methods. We recommend that you use the cheapest registered airmail method; iTead refuses any compensation for non-approved shipping methods.

6.Lifetime technical support

7.Exemption Disclaimer
The following conditions are exempt from receiving After Sale Services:
1)No compensation and repair for items beyond the warranty period;
2)Incorrect address from customers;
3)No evidence that conforms to the threshold of proof provided;
4)Situations caused not by quality issues or our responsibility, are damaged due to customers and the incorrect use.

No compensation is available in the following cases:
1)Damage and natural degenerate due to wear in item’s use are at the customer’s own expense.
2)No compensation and repair for items damaged by customers and misuse beyond the warranty period.
3)Flash firmware, modify, remove or customize items.
4)Provide subjective or unacceptable reasons to ask for a refund.
5)Return and replacement request without RMA authorization.

7. Unless otherwise specified, the original packaging and all accessories shall be included into the return package, such as battery, charger, user manual, etc. You will be required to compensate if any accessory or spare part is lost.

8.Production patch - due to various production patches, maybe the product marking or package of products you received are different from those on iTead website. If the function and appearance are correct, which cases will not be covered the warranty.

9.Replacement - iTead will ship a new one within 7 days after receiving the returned item. If no stock available, we will email you and ship a similar item to replace; if you don’t need to resend, we will give you a refund of 60% for the original price and the return shipping cost is undertaken by customers.

10. Refund - If need to refund, iTead will process the refund within 3-6 days upon receiving the returned item. The refund time will depend on the payment method. Please see details below:
PayPal refund will take up to 48 hours to process and appear in your account.
Credit card refund will take between 7-14 business days to appear in your account depending on your credit card company and intermediaries